Dr. Joseph Michelli of The Michelli Experience

Joseph A. Michelli, Ph.D., an internationally sought-after speaker, author, and organizational consultant. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author of 9 books about companies like Starbucks, Mercedes-Benz, Zappos, Airbnb, UCLA Health Systems, and The Ritz-Carlton Hotel Company. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Among other honors, Dr. Michelli has been named the #2 thought leader in Customer Service by Global Gurus.